Terms of Service
Please read these terms carefully before using our services
Last updated: January 2024
Agreement to Terms
By accessing and using OneCartIndia's website, mobile application, or services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
Service Description
OneCartIndia is an e-commerce platform that connects customers with sellers offering various products including electronics, fashion, home goods, and more. Our services include:
Platform Services
- • Product browsing and search
- • Secure payment processing
- • Order management and tracking
- • Customer support services
Additional Features
- • User accounts and profiles
- • Wishlist and favorites
- • Product reviews and ratings
- • Newsletter and promotions
User Accounts & Registration
Account Creation
- • You must be at least 18 years old to create an account
- • Provide accurate, current, and complete information
- • Maintain the security of your account credentials
- • Notify us immediately of any unauthorized use
Account Responsibilities
- • You are responsible for all activities under your account
- • Keep your login information confidential
- • Update your information as needed
- • Comply with all applicable laws and regulations
Acceptable Use Policy
Permitted Uses
- • Browsing and purchasing products
- • Creating and managing your account
- • Writing legitimate product reviews
- • Contacting customer support
- • Using features as intended
Prohibited Uses
- • Violating any applicable laws
- • Attempting to gain unauthorized access
- • Interfering with service operation
- • Posting false or misleading information
- • Engaging in fraudulent activities
Products & Pricing
Product Information
- • Product descriptions and images are provided by sellers
- • We strive for accuracy but cannot guarantee completeness
- • Prices are subject to change without notice
- • Product availability may vary by location
Pricing & Payment
- • All prices are in Indian Rupees (₹)
- • Prices include applicable taxes
- • Additional shipping charges may apply
- • Payment is processed securely through authorized gateways
Orders & Delivery
Order Process
- • Orders are confirmed upon successful payment
- • Order confirmation will be sent via email
- • Estimated delivery times are provided at checkout
- • Tracking information is shared once shipped
Delivery Terms
- • Delivery is available across India
- • Free shipping on orders above ₹499
- • Express delivery options available
- • Delivery to specified address only
Returns & Refunds
Return Policy
- • 7-day return window for most products
- • Items must be unused and in original packaging
- • Some products are non-returnable
- • Return shipping is free for eligible items
Refund Process
- • Refunds processed within 5-7 business days
- • Amount credited to original payment method
- • Processing fees may apply in some cases
- • Email confirmation sent upon completion
Intellectual Property
All content on OneCartIndia, including text, graphics, logos, images, and software, is the property of OneCartIndia or its licensors and is protected by copyright and other intellectual property laws.
Usage Restrictions
You may not copy, reproduce, distribute, or create derivative works without our express written permission.
Limitation of Liability
OneCartIndia shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.
Exclusions
- • Loss of profits or business opportunities
- • Data loss or corruption
- • Third-party actions or content
- • Force majeure events
Privacy & Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms of Service.
Data Usage
We use your data to provide services, improve user experience, and comply with legal obligations. You can control your privacy settings through your account.
Termination
We may terminate or suspend your account and access to our services at any time, with or without cause, with or without notice.
Grounds for Termination
- • Violation of these terms
- • Fraudulent or illegal activity
- • Extended period of inactivity
- • Request for account deletion
Effect of Termination
- • Immediate access suspension
- • Data retention as required by law
- • Outstanding obligations remain
- • Refund processing if applicable
Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website.
Notification of Changes
- • Updated terms posted on website
- • Email notification for significant changes
- • Continued use constitutes acceptance
- • Review terms regularly for updates
Governing Law & Disputes
These Terms of Service are governed by the laws of India. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra.
Dispute Resolution
We encourage resolving disputes through direct communication. If resolution cannot be reached, disputes may be resolved through arbitration or court proceedings as appropriate.
Contact Information
If you have any questions about these Terms of Service, please contact us:
General Support
Email: support@onecartindia.com
Address: OneCartIndia, Mumbai, Maharashtra
Note: These Terms of Service constitute a legally binding agreement between you and OneCartIndia. By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.