Returns & Refunds
Learn about our return and refund policies
Return & Refund Overview
7-Day Return Window
Most products can be returned within 7 days of delivery
Original Packaging
Items must be in original packaging with all tags intact
Quick Refunds
Refunds processed within 5-7 business days
Free Return Shipping
Free return shipping for eligible items
How to Return an Item
Initiate Return
Go to your account dashboard → Orders → Select the order → Click "Return Item"
Select Reason
Choose the reason for return from the dropdown menu and add any additional comments
Print Return Label
Download and print the return shipping label. Pack the item securely in original packaging
Ship Back
Drop off the package at any authorized courier service or schedule a pickup
Track & Refund
Track your return package. Once received, refund will be processed within 5-7 business days
Return Conditions
✅ Eligible for Return
- Items in original, unopened packaging
- Products with all original tags and accessories
- Items returned within 7 days of delivery
- Products with manufacturing defects
- Wrong items received
❌ Not Eligible for Return
- Personal care and hygiene products
- Underwear and innerwear
- Customized or personalized items
- Digital products and gift cards
- Items marked as "non-returnable"
Refund Information
Refund Timeline
- • Return package received: Same day
- • Quality check completed: 1-2 business days
- • Refund initiated: 3-5 business days
- • Amount credited to account: 5-7 business days
Refund Methods
- • Credit/Debit Cards: 5-7 business days
- • UPI: 2-3 business days
- • Net Banking: 3-5 business days
- • Digital Wallets: 1-2 business days
Need Help with Returns?
If you have any questions about our return policy or need assistance with a return, please contact us:
Call Us
9211440367 / 9211440368(Call/WhatsApp)
Email Support
returns@onecartindia.com
Support Hours
24/7 Available