Privacy Policy

Learn how we protect and handle your personal information

Last updated: January 2024

Privacy Commitment

At OneCartIndia, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile app, or services.

Information We Collect

Personal Information

  • • Name, email address, and phone number
  • • Billing and shipping addresses
  • • Payment information (processed securely through payment gateways)
  • • Account credentials and preferences

Usage Information

  • • Browsing history and search queries
  • • Product views and interactions
  • • Device information and IP address
  • • Cookies and similar technologies

Order Information

  • • Purchase history and order details
  • • Product preferences and reviews
  • • Customer service interactions

How We Use Your Information

Service Provision

  • • Process orders and payments
  • • Deliver products and services
  • • Provide customer support
  • • Manage your account

Improvement & Personalization

  • • Personalize your experience
  • • Improve our services
  • • Send relevant offers
  • • Analyze usage patterns

Communication

  • • Order updates and tracking
  • • Customer service responses
  • • Marketing communications (with consent)
  • • Important policy updates

Security & Compliance

  • • Prevent fraud and abuse
  • • Comply with legal obligations
  • • Protect our rights and safety
  • • Maintain service quality

Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our business, such as payment processors, shipping partners, and customer service platforms. These providers are bound by confidentiality agreements.

Legal Requirements

We may disclose your information when required by law, court order, or government request, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

Technical Measures

  • • SSL encryption for data transmission
  • • Secure data storage and access controls
  • • Regular security audits and updates
  • • Firewall and intrusion detection

Organizational Measures

  • • Employee training on data protection
  • • Access controls and authentication
  • • Regular policy reviews and updates
  • • Incident response procedures

Your Rights & Choices

Access & Control

You have the right to access, update, correct, or delete your personal information. You can manage most of your information through your account settings.

Marketing Preferences

You can opt out of marketing communications at any time by updating your preferences or clicking the unsubscribe link in our emails.

Data Portability

You can request a copy of your personal information in a structured, machine-readable format.

Withdrawal of Consent

You can withdraw your consent for data processing at any time, subject to legal or contractual obligations.

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site usage, and provide personalized content and advertisements.

Essential Cookies

Required for basic site functionality and security

Analytics Cookies

Help us understand how visitors use our site

Marketing Cookies

Used to deliver relevant advertisements

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect site functionality.

Company & Legal Info

Below are the official company details and privacy contacts for OneCartIndia:

VASUDEVA ONECART INDIA PRIVATE LIMITED

CIN: U47912DL2025PTC451925

Registered Office: A-13, Pandav Nagar, East Delhi – 110092, Delhi, India

Email: support@onecartindia.com

Tel: 9354596199

Website: www.onecartindia.com

Effective Date: 15 Aug 2025

Grievance Officer

Email: grievance@onecartindia.com

Phone: 9354596199

Address: A-13, Pandav Nagar, East Delhi – 110092, Delhi, India

Note: This Privacy Policy may be updated from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

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