Frequently Asked Questions

Find quick answers to common questions

Important Notice

Order tracking is currently not available. We're working on implementing this feature. For order status updates, please contact our customer support.

Account & Orders

Payment & Billing

Shipping & Delivery

Returns & Refunds

Product Information

Customer Service

Still Need Help?

Can't find the answer you're looking for? Our customer support team is here to help!

Call Us

9211440367 / 9211440368(Call/WhatsApp)

24/7 Available

Email Support

support@onecartindia.com

Response within 24h

Live Chat

Available on website

Instant support

Frequently Asked Questions

Important Notice

Account & Orders

How do I create an account?

How can I track my order?

Can I cancel my order?

How do I change my delivery address?

Payment & Billing

What payment methods do you accept?

Is it safe to pay online?

Do you offer EMI options?

What if my payment fails?

Shipping & Delivery

How long does delivery take?

Do you ship to all locations in India?

What are the delivery charges?

Can I schedule a specific delivery time?

Returns & Refunds

What is your return policy?

How long does it take to process a refund?

Can I return items bought on sale?

What if I receive a damaged product?

Product Information

Are your products genuine?

Do you offer product warranty?

Can I see product reviews before buying?

What if the product doesn't match the description?

Customer Service

How can I contact customer service?

What are your customer service hours?

Do you offer live chat support?

How do I report a problem?

Still Need Help?

Free Shipping

Secure Payment

24/7 Support

Quality Assured